Your privacy is important to us


This Privacy Policy sets out how collects, stores, uses and discloses personal information.

Where required by law, we will provide you privacy information (in the form of a Privacy Notice or other privacy disclosure documentation) specific to the products or services you want to obtain from us or specific to your dealings with us.

What is 'personal information'?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and/or
  • whether the information or opinion is recorded in a material form or not.

Personal Information and Contact Information you supply;

By registering with, you agree and permit us supplying the registered information you have supplied to a third party that makes an inquiry and pays the fee required with the application.

What kinds of personal information do we collect and hold?

The personal information collected and maintained by includes but is not limited to; your name, address, gender, contact details including telephone number and email address, as well as additional information specific to the product or service provided to you, including (but not limited to) country of origin information. For some products and services, we collect, use, and maintain personal information that is sensitive information.

How do we collect your personal information?

Where it is possible, we collect your personal information directly from you utilising our online services and website.

Unless we are required or permitted by law to collect sensitive information about you, we will only do so where you have given consent.

If you decide to complete or partially complete an online application form, where permitted by law, the information that you enter into the online form may be used by us to contact you to see if you are interested in our products or services.

We record telephone calls for administration and quality assurance purposes. If you do not want your call or personal information recorded, please advise us and we will attempt to make alternate arrangements suitable to you.

Website tracking:

We may collect information about your visit to our site to assist us to measure and improve our website. Examples of information that we collect include but not limited to the day and time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information about what Country and State you are located in.

We use analytical web tools such as Google Analytics to collect visitor information so that we can better understand how to improve our products and services for you. One of the primary methods used by this tool is the placement of cookies. Cookies are small information files that an end user's web browser places on their computer when a website is visited.

For information on disabling these cookies, please go to the privacy settings section within your browser. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties.

We also use other external companies for the following purposes:

  • for web hosting services for this website; and/or
  • to gather non-personal information (using cookies) in order to evaluate the website's effectiveness, for example, online marketing activities.


We retain the content of any email that you send to us to enable us to provide our products and services, or if we believe we have a legal requirement to do so.

Your email message content may be monitored by our employees for security issues including where Email abuse is suspected, and our response to you may be monitored for quality assurance issues.

For what purposes do we collect, hold and use your personal information?

We collect, hold and use your personal information for the purposes of providing our products and services and managing our business.

This may include but not limited to:

  • managing and offering renewals and continuity of our products and services;
  • assessing risks and monitoring product performance;
  • marketing our services and products and those of our related companies, brokers, intermediaries and business partners that may interest you;
  • conducting customer research and analytics in relation to our service and products, and improving our service and products;
  • handling complaints and disputes, and managing litigation;
  • training our employees, agents and representatives;
  • detecting, investigating and preventing fraud;
  • identifying and contacting individuals who do business with us; and/or who do we disclose your personal information to and why?

We may disclose your personal information to others for the purposes specified in the section above.

This may, include but not limited disclosure to:

  • Our related and group companies;
  • Our distributors and agents;
  • Transport Providers include but not limited to;
  • Airlines
  • Airport Baggage & Luggage Services
  • Train Operators
  • Bus Operators
  • Other registered transport providers
  • The government, law enforcement, dispute resolution, statutory, regulatory or enforcement bodies and agencies
  • Our advisers (including legal, actuary and accounting advisers) and service Providers, including marketing organisations
  • Professional and other organisations
  • Other parties as required by law

We may also disclose your personal information (but not sensitive information) to others we have business arrangements with to enable them to offer their products and services to you.

We will not disclose your sensitive information for any purpose, other than the purpose for which it was collected, or a directly related secondary purpose unless you otherwise consent.

Disclosure to overseas recipients:

In some instances, your personal information might be disclosed to other companies and business units in the Group, our business partners and service providers that may be located overseas. The countries in which these recipients may be located will vary from time to time, but may include Australia, France, Singapore, India, Canada, Germany, New Zealand, United Kingdom, United States of America, Thailand, and other countries where the Group or engages subcontractors.

Specifically, we disclose your personal (including sensitive) information to recipients outside of Australia when it is collected for travel and luggage tagging.

Direct marketing and your privacy, unless you opt out, we may contact you on an ongoing basis by telephone, mail, electronic messages (including email), online and via other means with promotional material and offers of products or services that we consider may be relevant and of interest to you (including financial and insurance products as well as roadside assistance services and related products).

If you do not want to receive such offers from us (including product or service offerings from us on behalf of our agents, intermediaries and/or our business partners) or do not want us to disclose your personal information to our related and group companies and business partners for marketing purposes, you can opt-out at any time by writing to;

Privacy Officer:

Postal Address: PO Box 888 Liverpool NSW 1871 Australia

Telephone: +61 2 8798 6721


We do not use or disclose sensitive information for direct marketing.

How do we hold your personal information?

We may hold your personal information in a number of ways, including:

  • in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers;
  • in paper records;
  • in telephone recordings.

We may combine the personal information we receive about you with other information we hold about you. This includes information received from third parties and information collected for different products and services.

Links to external sites:

We may include links to external sites that we consider contain content relevant to the information that you were seeking from us. Where these links occur, we accept no responsibility for the accuracy of the content, the privacy or security of those sites or your reliance on any information contained within any such site.

Contacting us about access to, and correction of, your personal information aims to ensure that your personal information is accurate, up to date, complete and relevant. If you would like to seek access to, or revise, your personal information, or feel that the information we currently have on record is incorrect or incomplete, please contact us using the following contact details:

Privacy Officer:

Postal Address: PO Box 888 Liverpool NSW 1871 Australia

Telephone: +61 2 8798 6721


Making a complaint:

If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint by contacting us using the above contact details.

We will attempt to resolve your complaint by our internal complaints resolution process. You can obtain a copy of our complaints resolution process by contacting us.

Changes to this Privacy Policy:

We may make changes to this Privacy Policy from time to time for any reason. We will publish changes to this Privacy Policy on this website.

Our business lines and trading names:

This Privacy Policy applies to the various products and services provided by either under our brand names or those of our partners including (but not limited to) Travel & Luggage Tracking and Tagging products (such as and property related services).